20+ Years Experience

20+ Years Experience

360° Support

360° Support

5000+ Clients

5000+ Clients

500+ Experts

500+ Experts

100 Client Satisfaction

20+ Years Experience

eCommerce Back Office Support Services

eCommerce Back Office
In the world of eCommerce, maintaining a steady volume of sales is the primary objective of any online retailer. However, achieving this objective is impossible without access to robust back office support. Every back office function, from inventory management to order processing and after-sales customer service, needs to be in sync with front-end operations. To make this happen, you need a team of experienced professionals who can provide quick and accurate eCommerce back office support services. At GRM BPO, we not only give you easy access to such resources but also manage them on your behalf so that you can enjoy bespoke services.

Customized Back Office Support Services for Better Conversion & Retention

With GRM BPO, you have the opportunity to leverage the industry expertise and experience of our eCommerce back office support professionals. They have the ability to deliver customized services, ranging from store management to inventory support to phone and chat support, designed to enhance your conversion and customer retention rates. The team of back office support experts you hire with GRM BPO works exclusively for you and ensures maximum visitors to your product page click on the ‘buy now’ button. Our experts possess every skill necessary to enhance the sales and ROI of an eCommerce website.

Virtual Assistant Services for Online Store Maintenance and Support

At GRM BPO, our team of virtual assistants is a mix of new talent and experienced professionals who work as an extension of your in-house staff to deliver dependable eCommerce solutions. They collaborate extensively with you, just like your own staff, and take care of every aspect of eCommerce store management. With hands-on experience in the latest tools and technologies involved in online store management, they can multitask and free up precious time for you and your staff. With our virtual assistants at your disposal, you can not only concentrate better on your core business but also save time and money.

We offer a comprehensive range of eCommerce back office support services, including:

  • Processing, entering and tracking orders
  • Providing accounting and bookkeeping transaction support
  • Managing inventory and providing inventory support
  • Implementing up-selling and cross-selling strategies
  • Delivering customer support services through email, phone and chat
  • Responding to customer inquiries regarding your store’s return policy
  • Providing product information and support
  • Answering customer inquiries related to shipping and delivery
  • Sending inbound and outbound emails
  • Conducting customer surveys to improve customer satisfaction

e-Commerce Services

Product Data Entry Services
  • eBay Listing/ Product Data Entry Services
  • Magento Product Upload Services
  • Shopify Product Upload Services
  • Walmart Product Listing Services
  • OpenCart Product Upload Services
  • Wayfair Product Data Entry Services
  • Overstock Data Entry Services
  • Etsy Product Upload Services
  • Target Product Data Entry Services
  • Best Buy Data Entry Services
Product Data Management Services
  • Product Data Classification Services
  • SKU Development Services
  • Taxonomy Development Services
  • Product Data Cleansing Services
  • Product Matching & De-duplication Services
  • Product Data Enrichment Services
  • Product Data Standardization Services
  • Product Data Normalization Services
  • Data Migration Services
  • Product Categorization Services
  • Product Description Writing Services
  • UNSPSC Data Classification Services
  • Catalog Management Services
  • Catalog Processing Services
SEO & SEM Services
  • Magento SEO Services
  • eCommerce PPC Services
Catalog Building Services
  • Image Editing Services
  • Updating & Maintenance Services
  • Content Management Services
eCommerce Back Office Support Services
  • Order Processing Services
  • Price Monitoring Services
  • Hire eCommerce Virtual Assistants

eCommerce Website Development Services

Magento Development Services
Magento 2.0 Development / Migration Services
OpenCart Development Services
WooCommerce Development Services
nopCommerce Development Services
Shopify Store Development Services

Let’s help you Overcome Your eCommerce Challenges.